Order & Shipping FAQ's


Shipment delays during COVID-19

As the world continues to take the necessary precautions to combat the global pandemic, we’ve begun to see the impacts these have been making on shipping orders to customers. 

We want you to know we’re working around the clock to get your LIFEFORM® products to you as quickly and as safely as possible. COVID 19 supply chain shortages have caused global delays, which means your chair may not ship on the date we had planned. Rest assured you will have your new customized ergonomic chair as soon as possible.

Looking for more information? 

We use UPS for our deliveries within the contiguous U.S. and Canada. Please see the UPS website for the latest shipping information.

Shopping internationally: Please see the UPS International website for more information. Please note the 30 Day Money Back Guarantee is valid for the Contiguous USA and Canadian Provinces only.

When can I expect to receive my product?

All LIFEFORM® Chair products are made to order, please allow 1 – 3 weeks for us to build your custom product. Posture supports ship within 3 business days.  When your order is complete, we will ship via UPS Ground to the address you provided at check out (Canada & USA). Typical time in transit is anywhere between 5 to 10 business days. UPS will deliver the chair to the address provided. Sorry, PO Boxes are not accepted, a physical address must be provided. Please note that these are only estimated transit times, extreme weather, traffic accidents or other unforeseen circumstances may increase shipping time.

Order Tracking

Once your order has been completed and is ready to ship, a UPS Tracking Number will be generated. UPS will send you tracking information to the email you provided during checkout.  A Tracking Number cannot be provided until the order is completed.

I live outside the United States do you ship there?

Yes!  We will ship anywhere UPS/FedEx deliver! Please contact us at 800.661.8568 (Canada) +1.403.720.3966 or email for a customized quote.