Welcome to the LIFEFORM® Warranty & Service Information Page
At LIFEFORM®, our dedication to unparalleled craftsmanship and quality resonates in every chair we create. As you navigate this page, you’ll find a clear outline of our warranty terms, helping you understand the coverage and value you receive with each purchase.
Your trust is paramount. Thus, every aspect of our limited warranty is designed with transparency and your satisfaction in mind. Dive in, and as always, our team stands ready to assist.
LIFEFORM® is dedicated to superior craftsmanship and quality. Our limited warranty is a testament to this commitment, offering coverage from the date of purchase on various components, from structural elements to cushioning, fabric, and accessories. While our warranty encompasses a broad range of aspects, it’s important to note certain exclusions such as damages due to misuse, normal wear and tear, or environmental factors. The warranty service includes a straightforward claim process and support from our dedicated team. Detailed terms, conditions, and procedures are provided in specific warranty documents, alongside resources like maintenance tips and videos to ensure you receive optimal product longevity.
Need Assistance with Your LIFEFORM® Chair?
We understand that sometimes questions arise or assistance may be needed for your LIFEFORM® Chair. If applicable, we recommend first reaching out to the retailer where you made your purchase. Many times, they possess the local expertise and resources to swiftly address your concerns or provide necessary parts or repairs. We recognize, however, that for a variety of reasons, this isn’t always feasible. Rest assured, the LIFEFORM® team is always here to support you. If you approach us directly, we’ll request some verification details such as your chair’s serial number and proof of purchase to ascertain the validity of your warranty. If your warranty isn’t active, no worries – we’re committed to working with you towards a satisfactory resolution regardless. If you have any questions whatsoever, don’t hesitate to call us in Canada and USA Toll Free 800-661-8568 or local 403-720-3966 or email us at info@lifeformchairs.com.
Making a warranty claim Please submit your warranty service claims promptly. For your warranty claims to be effective, you must submit your claims within 30 days of noticing the defect.
You must provide a valid serial number and proof of purchase (Bill of Sale/Receipt) to verify your warranty. Submit your claims through the Warranty Claim Form to ensure proper handling. For claims which require visual or audio confirmation, you must provide us with a clear picture and/or video of the claim. If you refuse to send us the picture/video that we need to process your claim, we may assume that you cannot substantiate your claim or have abandoned your claim.
LIFEFORM®’s warranty service enables you to service your own Product. For defects in faulty parts, we will send the replacement parts to you free of charge for a period as outlined in our warranty and provide you with the necessary replacement instructions.
The warranty start date is determined by the date shown on the Original Bill of Sale/Customer Receipt. The shipping fee for replacement products and parts covered under warranty will be covered for Canadian Provinces and the United State’s forty-eight (48) contiguous states and the District of Columbia with the method of shipping at LIFEFORM® ‘s discretion for the first year of ownership.
Replacements may vary slightly in looks from what you bought because some of our parts are finished by hand and could be the result of differences in materials which range from dye lot differences or natural leather variations. Replacement parts will be warranted until the end of the warranty period for the original parts which they replaced or two (2) years from the date you receive the replacement items, whichever is later.
It may be necessary to ship back faulty parts to LIFEFORM® to have them repaired. If so, we will collect the defective parts from you at our own cost within the warranty period. Please note, this only applies to parts located in Canadian Provinces and the lower contiguous 48 United States and the District of Columbia.
Should you require us to repair and/or replace an item that is out of warranty, you will pay for all the costs of repair and/or replacement. Examples of these costs are transportation expenses both to and from LIFEFORM®, including but not limited to, packaging, shipping, customs brokerage and taxes. As well as the applicable fee to repair/replace the out of warranty part.
Adjustment Videos
Discover the perfect fit for your body and office by visiting our Adjustments Video page. Learn how to customize your chair for optimal comfort and support. Make your workspace work for you with simple setup tips.
Keep your LIFEFORM® Chair looking and functioning at its best with our Care and Cleaning guide. From routine maintenance to specific cleaning tips, find all the advice you need to preserve the quality of your chair. Ensure longevity and performance with our expert recommendations.
Ensure your LIFEFORM® Chair remains in peak condition with our Maintenance Instructions. Find easy-to-follow steps and tips to care for your chair effectively. Visit our page to extend the life and performance of your investment.
For questions or clarification about our warranty or claims process please call our Customer Service Department at 800.661.8568 or email service@lifeformchairs.com.
Warranty Registration
Register your new chair today for quick and efficient warranty processing and tailored support for your purchase.
Which Material is Right for You? A Guide to Chair Customization
When choosing the right material for your office chair, consider your personal preferences and needs. If you prioritize durability and luxury, leather may be the best option for you. If you prefer a breathable material that is easy to maintain, Brisa UltraFabric® may be the way to go. If you prioritize sustainability and comfort, DreamWeave™ is a great choice. Ultimately, the right material for your office chair is one that meets your unique needs and preferences. By considering the benefits of each material, you can make an informed decision and find the perfect chair to enhance your workday experience.
Dreamweave™
DreamWeave™ fabrics are designed for high performance and unmatched comfort, thanks to their 4-way stretch capability, which works seamlessly with LIFE-Foam™ Memory Foam to enhance support and movement. These fabrics are also a sustainable choice, made with 100% post-consumer recycled polyester and generating minimal waste during production. If you’re looking for a sustainable material that combines innovation with a residential, cozy aesthetic, DreamWeave™ is the way to go
Intuition
Intuition is a woven fabric designed to offer a tweed-like aesthetic, blending seamlessly into both residential and office environments. Its stain-repellent treatment ensures durability and ease of maintenance, making it a practical choice for everyday use. This fabric is ideal for those who appreciate a classic, timeless look while maintaining functionality.
Brisa Ultrafabric®
Brisa UltraFabric® is a premium material that offers exceptional comfort and durability. Both Vegan & Green. Brisa UltraFabric® is a sustainable and innovative option for eco-conscious individuals. This material is breathable, odorless, and allergen-free, making it ideal for those with sensitivities. It is also free from harmful chemicals like PVC, phthalates, and formaldehyde, ensuring a sustainable presence.
Tribeca Premium Leather
Leather is a timeless choice for those seeking elegance and durability. LIFEFORM®’s Tribeca collection, a semi-aniline leather, offers a silky smooth texture and a modern aesthetic. Available in a wide color palette, from soft neutrals to bold hues, it is ideal for high-traffic applications while maintaining consistent color throughout. Leather is perfect for those who value a luxurious, classic look and long-lasting performance.
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Need Help BRING YOUR DREAM CHAIR TO LIFE?
If you’re looking for guidance on getting started, we are here to assist. Reach out to transform your vision into reality. Consider our no-obligation virtual or in-person consultation to get started.
Alternatively, feel free to reach out by calling us toll-free at +1.800.661.8568 or at 403.720.3966.
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