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We use UPS for our deliveries within the contiguous U.S. and Canada. Please see the UPS website for the latest shipping information.
Shopping internationally: Please see the UPS International website for more information. The 30 Day Money Back Guarantee is valid for the Contiguous USA only.
What is the best way to order a LIFEFORM product?
Visiting a Dealer is always the best way to ensure you are getting what you expect. The Dealer’s representatives will be able to walk you through the chair models and options to help you find the product that fits you best.
Alternatively, many items are available to purchase online at www.shoplifeformchairs.com. (Select LIFEFORM® chairs are not available for purchase online for residents in the USA. Please visit WHERE TO BUY to find a store near you.) Simply click on the item you want, choose from an array of upholsteries and upgrades, add to your cart and then follow the checkout instructions.
Some of our products are not yet available to purchase online, give us a call at 800.661.8568 and we’ll assist you personally or direct you to a Dealer who can help you in person.
Check out our store locator to find a dealer near you who’s Product Experts can fit you to the product best for you, demonstrate product features and benefits, show you fabric and leather swatches that you can touch can feel and help you design a product that is truly made just for you!
What methods of payment are available?
All orders placed through www.shoplifeformchairs.com can be paid for by most major credit cards and PayPal.
I placed my order and I need to make a change. Whom should I call?
Depending on when you placed your order, we might be able to make a change if the item has not already been started in production. Please call us immediately at 800.661.8568 if you need to make a change so that we can do everything possible to ensure that you are happy with your order. There is no guarantee that we will be able to meet all change requests.
When will my credit card be charged for my purchase?
We will charge your card when you hit “Submit” during the checkout process. Thus, if you place an order and need to cancel it, please see our Return Policy FAQ’s.
When can I expect to receive my product?
All LIFEFORM® products are made to order, please allow 2 – 6 weeks for us to build your custom product. When your order is complete, we will ship via UPS Ground to the address you provided at check out. Typical time in transit is anywhere between 5 to 10 business days.
LIFEFORM® ships via United Parcel Service (UPS) Ground service. Typical time in transit is anywhere between 5 to 10 business days. UPS will deliver the chair to the address provided. Sorry, PO Boxes are not acceptable, a physical address must be provided. Please note that these are only estimated transit times, extreme weather, traffic accidents or other unforeseen circumstances may increase shipping time.
Is there a way to track my order?
Once your order has been completed and is ready to ship, a UPS Tracking Number will be generated. UPS will send you tracking information to the email you provided during checkout. A Tracking Number cannot be provided until the order is completed.
How do I report damaged items?
We are extremely sorry that your product did not arrive in pristine condition and we empathize with the aggravation in dealing with these types of unexpected issues. Please contact us at 800.661.8568 within two business days of delivery to report damaged product. Our customer service team will help you figure out how to handle your unique situation.
I live in Alaska, Hawaii, or at an International destination. Do you ship there?
We will ship anywhere UPS/FedEx deliver! Please contact us at 800.661.8568 for a customized quote. The 30 Day Money Back Guarantee is valid for the Contiguous USA only.
I’ve changed my mind about my purchase and want to cancel my order, what do I do?
If your order has not yet entered production, we may be able to offer you a full refund on your purchase. Please contact LIFEFORM® Customer Service at 800.661.8568 immediately to determine if this is possible.
My new chair just arrived and I’m not sure I want to keep it. What do I need to do?
We are extremely sorry that our product didn’t meet your expectations. As soon as you have made the decision to return your chair, please give us a call at 800.661.8568 or 403.720.3966. We will provide you with a Return Authorization (RA). You will then be responsible for packaging the chair and shipping it back to us. In order for your return to be valid, it must be processed within 30 days of receiving the product. The 30 Day Money Back Guarantee is valid for the Contiguous USA only. Please remember to use all original packaging materials and to include any accessories that came with the chair. Items returned without an RA will be refused.
Any customer returning products consents to the following:
Can I expect a Re-Stocking fee, what is the amount?
At this time we do not charge a Re-stocking fee.
When can I expect to see a refund for my return?
Once we receive your product and inspect it for any damage, you will receive a refund within ten business days. Refunded amount will be the original purchase price. Refunds will be processed using the same method of payment that was used for the original purchase. For credit card orders, please allow 1-2 billing cycles for your credit to appear.
I bought my LIFEFORM product through a Store/Dealer and I need help with a part, who can help me?
The Store/Dealer who sold you the product should be able to help you with any service requests you may have. LIFEFORM®’s warranty does not include labour or freight, so some service costs may apply and would be at the Store/Dealer’s discretion. If you experience any trouble getting assistance please contact LIFEFORM® Customer Service at 800.661.8568.
I bought my LIFEFORM product on this website and I need help with a part, who can help me?
If you require service on your LIFEFORM® product contact LIFEFORM®’s Customer Service 800.661.8568 and provide your serial number (located under the seat of your chair). Proof of purchase may be requested.
For full Warranty details please go to http://lifeformchairs.com/warranty/.
While we try to ensure accuracy we reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order is accepted.